Merchandise purchased on Persiscollection.com in their original condition (new, unused, unwashed, and unaltered) with tags attached must be returned within 30 days of the receiving date found on the Packing List. Please include the Return Form to ensure timely processing. Refunds will be issued based on the original form of payment.
The following products cannot be returned:
products that are personalised, bespoke, altered or otherwise made to your specification
Gift Cards can not be returned or refunded
Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
For any in-store purchases, we are unable to provide refunds or exchanges via mail. Any item bought in a store in the United Kingdom must be returned directly to any store in the United Kingdom. Price adjustments will not be honoured for online purchases.
Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online store coupon can be issued to the person who received the gift. To receive an online store coupon, please include the email address that you would like the online coupon sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online. Please enter the coupon code in the promo code field at checkout to redeem.
PAYPAL RETURN POLICY
You may return PayPal purchases by mail to [email protected] within 30 days for a full refund. If you mail your return, your PayPal account will be refunded directly. You can also return your purchase to a store for store credit, or get a refund on a credit/debit card with the same billing or shipping name that appears on your PayPal order.
RETURNS ON YOUR OWN
Please note we DO NOT accept returns to our warehouse for merchandise purchased at a physical store location. We only accept returns to our warehouse for merchandise purchased from persiscollection.com. If you would like to return an in-store purchase by mail, please contact us.
For online returns, please fill out the Return Form, repack the item(s) including all original tags, and ship them back to the warehouse address on your package, at your own expense.
Please remember to write down your Tracking Number to monitor delivery status.