We offer free standard UK shipping on orders of £75 and over within the contiguous 2 to 5 days for products in stock and 3 to 5 weeks for products need to be made in the United Kingdom. £3.90 standard shipping on orders under £75 for UK customers.
We offer standard EU shipping From £9.90 up to £24.90 (Depends on order weight)within the contiguous 4 to 8 days for products in stock and 4 to 6 weeks for products need to be made in European countries (Belgium, Denmark, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Spain, Sweden,Andorra, Croatia, Iceland, Monaco, San Marino, Gibraltar, Greece, Latvia, Lithuania, Poland, Portugal, Slovakia, Turkey, Balearic Islands: Majorca, Minorca, Ibiza, Formentera (country is Spain), Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Hungary, Liechtenstein, Malta, Norway, Romania, Slovenia, Switzerland, Canary Islands: Tenerife, Fuerteventura, Gran Canaria, Lanzarote, La Palma)
We offer Worldwide shipping From £14.90 up to £44.90 (Depends on order weight)within the contiguous 5 to 10 days for products in stock and 4 to 6 weeks for products that need to be made in countries (USA, Canada, Hong Kong, Malaysia, China, Mexico, Taiwan, Bermuda, Japan, Singapore, Thailand, Macao, South Korea, Philippines
Australia, Bahrain, India, Israel, Lebanon, Oman, New Zealand, Qatar, Saudi Arabia, UAE, Jordan, Kuwait, Republic of Korea).
We are using royal mail, Ups and parcel force for our deliveries.
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Store will not grant refunds of any kind. Store cannot be held responsible for packages held in customs or for any customs duties owed.
Customs Duties And Identification Information
It is your responsibility to comply with all local Customs authority requirements in relation to your order. We recommend that you make yourself aware of these requirements before placing your order. For illustrative purposes only, we have provided some examples of identification information required by certain countries
FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO PROCESS MY ORDERS?
Orders are typically processed and shipped between 9am and 11am Monday through Friday. Orders placed over the weekend or during a major holiday will be shipped the following Monday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us if you need an order expedited or if you are curious about processing times.
WHAT HAPPENS TO LOST/STOLEN PACKAGES?
We are not responsible for lost, stolen, or delayed packages.
I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?
If you have completed your order and realize you’ve entered the wrong shipping address, please contact us immediately with your order number and correct shipping address at Online Customer Service. Our e-commerce team is in the office Monday-Friday 9am-5pm, so don’t panic if you don’t hear back from us right away!
If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package.
CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes. At checkout, you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. The store does not ship any order without proper billing information.